Privacy policy

At GotoAdmins we care about your privacy and believe in transparency. That’s why we are committed to being upfront about our privacy practices. We only collect personal information necessary to deliver our services and we handle it carefully and sensibly.

This Policy explains our privacy practices for GotoAdmins.com. (we’ll refer to it as the "Site") ("GotoAdmins," together with "we," "us," and "our"). We'll refer to the Site and our other services as the "Services." This Privacy Policy describes why and how we collect and use the personal information of our customers and website visitors. It also describes your options to choose how we use your personal data and how to contact us with any concerns and requests to in relation to that.

GotoAdmins Group Ltd. is a company registered and existing under the laws of the Republic of Bulgaria (registration number 201046885), with registered address: Sofia, Tri Kladenci 7A Street, Bulgaria and is the data controller of the personal data that we collect from you.

If you have any questions, comments or concerns about any aspect of our Privacy Policy, please contact us using the details set out in the "Further questions and contacts" section at the end of this Privacy Policy.

Below you will find information about the following:

  1. Collection of Information.
  2. How we utilize information.
  3. Purpose of data processing
  4. Cookies, beacons, tags, pixels.
  5. How we share your personal information and who we share it with.
  6. International Transfers.
  7. Security measures.
  8. Retention periods.
  9. Your Rights
  10. Age restrictions.
  11. Changes to the Privacy Policy.
  12. Data Protection Authority.
  13. Further questions and contacts.

 

1. Collection of Information:

When you access and browse the Site (including when you submit personal information to us through data entry fields on the website) we will collect the following from you:

Information you provide:

  • Contact information - we receive and store any information you enter on our Site. Our Site uses forms to collect your personal information including your name, address, telephone number, email address so you can place orders, request information, get support and use our services.
  • Payments and billing information - when signing up for any of our Services or products, we request additional personal and payment information such as your name, credit card information, billing address, personal, government or VAT identification number. This information is required by our payment gateway Braintree and their Privacy Policy can be found at: https://www.braintreepayments.com/bg/legal/braintree-privacy-policy. We do not store or process credit card information.
  • Information we receive from your use of our services
  • Automated information - when you visit our website we receive and collect information, which may - in certain circumstances constitute personal information - and which includes your IP address, referral URL, exit URL, browser software, operating system, date/time and/or clickstream data.
  • Website Analytics tools - We use analytics services by third parties to collect information about the use of this Site, such as number of visits, pages visited, popularity of certain content. Analytics tools use tracking technologies (like cookies) to recognize your device and compile information about you. They collect information such as what pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use, and what site you visited prior to visiting our website.
  • Information Logs - when you visit the Site, view content provided by us, use our services, ask us a question, request technical assistance in regards to our services or send us an email we automatically collect and store certain information in log files. This includes your IP address, URL, referral URL, exit URL, browser software, operating system, date/time, requests type to our Site and error responses returned by our Site or Services.
  • Other information - we also receive and store any information that you provide on our Site, any complaint forms on our site, email, telephone, or any other type of communication with our team or related to the provisioning of our services. Whenever you contact us, we will record the ticket, chat or call to ensure we have an accurate record of all communication, which is needed to provide our services and to support any action taken by our team as a result in the event of a dispute over our response.

2. How we utilize information

Information you provide:

We collect, store and use the information you provide for the following reasons:

  • Contact information – to contact you regarding the progress of your orders, status of the services, functionality changes to our products and our Site, and - where you have opted in to receive such information - other/new services, and/or special offers/newsletters we think you might find useful, we use email, telephone, and/or text message, as well as to inform you about service interruptions or updates, service improvements or new products in accordance with our Terms of Service and applicable law.
  • Payment and billing information – we need it together with your contact details, to open a Client account for you, to process your orders and renewals, to enter into a contractual agreement for any Services, to invoice you and to fulfill our legal obligations for tax calculations.

Information we receive from your use of our services or third-parties

We collect, store and use the information that we receive from your use of our services or third-parties for the following reasons:

  • Automated information – to diagnose problems with our servers, to administer our Site and services. This is not linked to any personally identifiable information, except if necessary to prevent fraud or abuse on our Site and systems.
  • Analytics tools – to improve services on our Site.
  • Information Logs – for diagnosing problems, administering our Site and resolving issues.

Other information - to maintain your account and purchased products, to have an accurate record of any inquiries in case of a dispute and to identify certain characteristics that could help us optimize and improve our products and services.

3. Purposes of data processing

When you access or use our Services, we need to collect, use, and otherwise process your information, as set out in this Policy. We are committed to your privacy and follow a few fundamental principles when we process personal data:

  1. We strive to collect only the minimum personal data that we need to deliver any Services to you.
  2. We aim for full transparency on how we use your information to comply with legal or other lawful purposes and respect your privacy.
  3. We make sure we only use your information for the purposes you have given us permission for.

We rely on a number of legal bases to use your information, as set out in this Policy:

  • Contract – the use of your information is necessary to perform any contractual obligations in order to provide any Services to you.
  • Legal obligations – our use of your personal information is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims. For example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities; or to use your personal information for tax calculations.
  • Our legitimate interests – necessary for the purposes of our legitimate interests, such as to:
    • run, grow, develop and deliver our services;
    • detect and prevent fraudulent activities;
    • enhance the security of our network and information systems;
    • better understand how people interact with our website;
    • determine the effectiveness of our promotional campaigns and advertising; and
    • enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers.

4. Cookies

We use Cookies to collect some of the information set out in this Policy. A cookie is a small piece of data sent from a website and stored in your web browser on your computer, mobile or other handheld device, while you are browsing a website.

Our Site uses cookies to identify you. Cookies can store your account identifier, ordering status, personalisation or website tracking. They can also be used for technical purposes such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for your according order or to save information which has already been entered (languages choices, and your region), so that we can offer improved and more personalised services, products and other relevant communication tailored to you. Cookies also allow us to fulfill our contractual obligations to third parties and partners if you have made a purchase on our website by following a link from theirs.

You can manage your preferences regarding Cookies by modifying your Cookie preferences straight from your browser. Please note that if you simply disable all of our cookies or cookies in general in your browser settings, you may find that certain sections or features of our Site will not work, because your browser may prevent us from setting Site functionally required cookies.

You can find more detailed information about our use of cookies in our Cookie Policy.

5. How we share your personal information and who we share it with

All personal information collected by GotoAdmins is treated as confidential. We disclose entire or part of your data in the limited circumstances described below and with appropriate safeguards on your privacy:

  • If we are required by law - we will disclose information about you in response to a subpoena,court order, or other legitimate governmental request.
  • Third Party Vendors - we will share information with third party vendors based within the European Union and United States, Data Center services providers based within the European Union and United States, who need to know information about you in order to provide various services on our behalf. This group includes vendors that help us provide our services such as payment providers that process your credit card information or information about alternative payment methods and invoicing, and accounting companies as well as vendors that help us prevent fraud. These companies will process the provided data under instructions of GotoAdmins and in compliance with this Privacy Policy. We do not authorize vendors to retain, share, store or use your personally identifiable information for any secondary purposes. The third party vendors include companies that operate in different industries such as Fraud Detection, Technology Service, Internet Information Providers, Payments and Data Processors, Specialty Finance, and Technologies, that are located in the territory of the European Union and United States.
  • To Protect Rights and Property - We will share account and personal information with companies, organizations or individuals when we believe in good-faith that access, use, preservation or disclosure of the information is necessary to meet any applicable law, comply with regulation, legal process or enforceable request; to enforce or apply our Terms of Service and other agreements; to investigate potential violations; to protect against harm to the rights, property or safety of GotoAdmins, our users or the public as required or permitted by law. To the extent we are legally permitted to do so, we will take all reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
  • Business Transfers - in connection with any merger, sale of company assets, or acquisition of allor a portion of our business by another company, or in the unlikely event that GotoAdmins goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events happens, we will take any reasonable steps to notify you and this Privacy Policy would continue to apply to your information and the party receiving your information shall continue to use your information, but only consistent with this Privacy Policy.
  • With Your Consent - with your explicit consent or at your direction we may share and disclose information you have authorized us to with third parties. We will not, however, sell, rent, share or otherwise disclose personally identifiable information for commercial purposes in any way that is contrary to the commitments made in this Privacy Policy. We will take all reasonable steps to notify you when and what information might go to third parties and you will be able to choose whether to share it or not.

6. International transfers

We host, store or otherwise handle your personal information within the borders of European Economic Area (EEA).

We will make sure that any transfers of your personal information from one country to another comply with thе data protection and privacy laws that apply.

European data protection laws, in particular, include specific rules on transferring personal information outside the EEA.

When transferring personal information outside the EEA to the USA, we will include the standard data protection clauses approved by the European Commission under Article 46.2 of the General Data Protection Regulation (GDPR) into our contract with the US-based GotoAdmins group company or other Partners.

You can find out further information about the rules on data transfers outside the EEA, including the mechanisms that we rely upon, on the European Commission website.

In any event, your information will be processed in accordance with this Privacy Policy. If you would like further information about the global handling of your personal information, please contact us using the details set out in the "Further questions and contacts" section below.

7. Security measures

We use Secure Sockets Layer (SSL) software to encrypt the information you enter on our Site in order to protect its security during transmission to and from our Site. When storing information, we protect its security by encryption and pseudonymization of critical data.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures require us in some cases to request proof of identity before disclosing personal information to you.

To protect against unauthorised access to your account and information, we implement session management, login expiration mechanisms and the option of using 2-factor authentication for web console. As an additional safety measure, be sure to sign off when you finish using your account and your computer.

Although we take all these measures to maintain the safety and security of your personal information,please note that no transmission over the Internet can ever be guaranteed to be secure. Consequently,please note that we cannot fully guarantee the security of any personal information that you transfer over the Internet to us.

8. Retention periods

Information collected on our website will only be retained for as long as necessary to fulfill the purpose for which it was collected. In general, we will automatically delete your account information 2 years after you no longer have any active services with us or per request. Since we offer a service for customers worldwide and we need to comply with regulations across the globe in regard to retention of personal information related to contractual agreements, provision of services, financial, billing, invoicing operations and tax calculations, a versioned copy of your contact, payment and billing personal data associated with your past invoices is stored for a period of 10 years after deactivating an account. Your personal data is deleted automatically by our systems in accordance with these retention periods.

9. Your Rights

By visiting your profile in the Web console, you can access, correct, change, and delete certain personal information associated with your account. If you need further assistance, you can contact us using the details in the "Further questions and contacts" section of this policy to request any of the following:

  • confirm whether or not personal data about you is being processed;
  • provide you with further details about how we process your personal data;
  • provide you with a copy of any data which we hold about you;
  • withdraw your consent to using your personal information, where we rely on your consent as a legal basis to justify using your personal data;
  • consider any valid objection to the processing of your personal information (including the right to object to processing on grounds related to your particular situation where we are relying on our legitimate interests as a legal basis for processing);
  • request to update or delete personal data which we hold about you;
  • restrict the way that we process your personal data;
  • consider any valid request to transfer your personal data to a third party provider of services (data portability); and
  • we will consider all those requests. However, certain personal information may be exempt from those requests in certain circumstances, which include a need to keep processing information for our legitimate interests or to comply with a legal obligation. If such an exception applies, we will notify you when responding to your request. Please note that we may ask you to provide us with information necessary to confirm your identity before responding.

10. Age Restrictions

  • In accordance with GotoAdmins Terms of Service, we do not sell products, provide services under the age of 18. If you are under the age of 13, you are not allowed to use the Site and you must request your parent or guardian to use the Site instead.

12. Data Protection Authority

In the EEA, you have the right to direct questions or lodge a complaint about our treatment of your personal information with our supervisory body for data protection.

13. Further questions and contacts

If you have any questions regarding this Privacy Policy, if you wish to exercise any of your rights in relation to your personal information, or if you want to object to the collection or processing of your data by GotoAdmins, whether entirely or partially, please contact us at legal@gotoadmins.com or our Data Protection Officer who can be reached at dpo@gotoadmins.com.